Privacy Policy

Effective Date: [15 March 2025]

At FreshFoodForDogs.in, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

1. Information We Collect

We collect different types of information to provide and improve our services.

A. Personal Information

When you interact with our website, place an order, or contact us, we may collect:

Full Name
Email Address
Billing & Shipping Address
Payment Details (processed securely via third-party payment gateways)

B. Non-Personal Information

We may also collect information that does not personally identify you, such as:

Device Information (browser type, IP address, operating system)
Website Usage Data (pages visited, time spent on the website)
Referral Sources (how you found our website)

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the information collected for the following purposes:

Order Processing & Delivery: To fulfill and deliver your pet’s fresh meals.
Customer Support: To respond to your inquiries and provide assistance.
Personalized Experience: To recommend meal plans and offers based on your pet’s needs.
Marketing & Promotions: To send special offers, newsletters, and updates (you can opt out anytime).
Security & Fraud Prevention: To protect against fraudulent transactions and unauthorized access.

3. Data Sharing & Third-Party Services

We do not sell or rent your personal information. However, we may share your data in the following cases:

A. With Service Providers

We partner with trusted third-party providers for:

Payment Processing (e.g., Razorpay, Paytm, Stripe)
Delivery & Logistics
Email & SMS Communication
Marketing & Analytics (e.g., Google Analytics, Meta Ads)

B. With Media & Advertising Partners

We may share anonymized, aggregated data with media and advertising partners to improve our marketing campaigns and reach relevant audiences. No personally identifiable information is shared.

C. Legal Compliance & Protection

We may disclose information if required by law or to protect the rights and safety of FreshFoodForDogs.in, our customers, or others.

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, including:

Order processing and customer support
Compliance with legal obligations
Fraud prevention and security measures

You may request deletion of your data by contacting us at privacypolicy@freshfoodfordogs.in. Some information may be retained as required by law.

5. Data Security

We implement strict security measures to protect your data, including:

Secure Socket Layer (SSL) encryption for data transmission
Restricted access to personal data
Regular security audits to safeguard information

While we take strong measures, no online data transmission is 100% secure. Please use strong passwords and avoid sharing sensitive details over unsecured networks.

6. Your Rights & Choices

You have the following rights regarding your personal data:

✅ Access & Update: You can review or update your account details anytime.
✅ Opt-Out of Marketing: You can unsubscribe from emails and promotional messages.
✅ Request Data Deletion: You can request the removal of your personal data from our systems (except data required for legal compliance).

To exercise these rights, email us at privacypolicy@freshfoodfordogs.in.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, partner services). We are not responsible for their privacy practices, so we recommend reviewing their policies before sharing any data.

8. Children’s Privacy

FreshFoodForDogs.in is not intended for children under 13. We do not knowingly collect personal data from minors. If a parent or guardian believes that their child has provided us with information, please contact us for removal.

9. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted here with the effective date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

📧 Email: privacypolicy@freshfoodfordogs.in

Your privacy matters to us, and we are committed to ensuring a safe and secure experience at FreshFoodForDogs.in.